Palliser Daley MA Sectional with Recliners

Curbside Delivery

What is Curbside Delivery?

Curbside Delivery is also known as Threshold Delivery. This is our standard delivery method. During this shipping method your items will arrive unassembled in its factory boxes. The freight company will deliver your items to your carport or entryway, and you will be responsible for getting it into your residence or business. Since furniture is heavy, you may require assistance from a friend or family member. If you have any questions about Curbside Delivery please give us a call at 800-345-7060. 

White Glove Delivery is Only Offered in New York City and in the State of  New Jersey.

What is White Glove Delivery?

White Glove Delivery is the delivery and installation of your furniture for extra charge. Please contact us at 800-345-7060 or email support@creativefurniturestore.com for White Glove Delivery quote. White Glove Delivery consists of a two-person installation team that will deliver, unpack and install your furniture in your room of choice.  

PALLISER FURNITURE UPHOLSTERY LTD. WARRANTY

Warranty is non-transferable and takes effect as of April 1, 2013

Prorated Warranties

Prorated warranties reference the cost of parts covered by Palliser® in the event of a claim. On a five (5) year pro-rated warranty, Palliser will cover 100% of the cost of parts and labor in year one (1). Palliser will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4) and 20% of the cost of parts only in year five (5). In each case, with the exception of the first year, the original retail consumer will be responsible to pay the balance of the cost of parts.

This warranty does not cover the following:

1. Rental, business, commercial, institutional or other non-residential uses.
2. Products purchased “AS IS”, second-hand, or as Final Sale.
3. Products purchased from distressed or liquidation sales.
4. Products deemed misused, mishandled, altered, abused.
5. Any condition resulting from unusual usage.
6. Inadequate maintenance, cleaning or care.

MAKING A CLAIM

To make a warranty claim or to inquire about concerns with your Palliser product, please contact the authorized Palliser retailer from where the original purchase was made. When making a claim under this warranty, proof of purchase with the original bill of sale and the product serial number is required. Should these not be available, Palliser reserves the right to deny claims. Palliser reserves the right to request photo verification and/or the return of defective parts to its factory.

PARTS WARRANTY – COVERAGE AND LIMITATIONS

Cover Material

The Palliser warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods (see Product Care for details), chemical treatments, exposure to direct sunlight or color fading. These instances will void the warranty.

Leather – Five (5) year pro-rated warranty

The Palliser warranty covers against seam slippage, tearing, splitting, cracking and dye transfers from the product. Leather is a natural material and, as such, each hide reflects its own characteristics. On average, four to five hides use on most Palliser sofas. Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands, neck growth marks, nicks, scratches and wrinkles are a characteristic of leather and are not considered defects.

• Bonded Leather – One (1) year warranty
• Vinyl and Fabric – One (1) year warranty

The Palliser warranty covers against seam slippage, fraying or dye transfers from the product. The Palliser warranty does not cover tearing, pilling, shrinking or fiber migration. Flattening of nap on velvet or high pile chenille and microfiber are inherent characteristics of soft plush fabric, and are in no way considered manufacturer’s defects.

Frames, Springs or Webbing – Ten (10) year warranty

Wood frames, springs, coils or webbing carry a ten (10) year warranty against breakage. Springs, coils or webbing cover for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use.

Motion Reclining Mechanisms – Seven (7) year warranty

Reclining mechanisms are warranted against material and manufacturing defects. Warranty is limited to suppliers availability of parts.

Sofabed Mechanisms and Sofabed Mattresses – Two (2) year warranty

Sofabed mechanisms and Sofabed mattresses are warranted against material and manufacturing defects.

My Comfort Sleeper Mechanism – Five (5) year warranty

My Comfort Sleeper mechanisms are warranted against material and manufacturing defects.

My Comfort Sleeper Mattress – Three (3) year warranty

My Comfort Sleeper mattresses are warranted against material and manufacturing defects.

Seat Cushion Foam and Fiber-filled Components – Five (5) year pro-rated warranty

Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fiber-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fire-filled and fiber-wrapped products. Regular fluffing will prevent internal fibers from matting and help to prolong the vibrancy of these products.

Electronic Components – One (1) year warranty

Electronics are warranted against manufacturing defects.

LABOR WARRANTY – COVERAGE AND LIMITATIONS

Palliser offers a one (1) year warranty for labor and workmanship applying to all upholstered furniture manufactured by Palliser. Palliser products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer.

Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original retail consumer, customary labor rates to repair or replace the defective parts. Under this warranty, the sole liability of Palliser is limited to repair, or at its sole option, parts replacement. Should there be service required under the warranty, then the initial service inspection will be covered by Palliser. Palliser will not be responsible for any transportation costs. For clarity, should inspection deem that no repair is necessary, then the initial service fee will be payable by the end consumer to the third party.

After one (1) year, the original retail consumer will be responsible for all costs related to labor. See Parts Warranty above for details.

The term “defect” as it is used in this warranty, is defined as a flaw or deficiency that affects the intended use for which the product was manufactured.

The Palliser warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Palliser and therefore is non transferable to any second or third party.

The special Palliser identity tags found on your product are your guarantee of the quality and authenticity of your Palliser product. Removal or attempted removal of such tags will void this warranty.

 PRODUCT CARE

Any application of third party product invalidates Palliser’s Warranty.

Leather Care

Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.

1. Protected (Pigmented) and Semi-aniline Leathers Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. ENGLISH Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer on to your cloth). Wipe with a dry cloth.

2. Natural (Aniline) Leathers Clean with only a slightly damp cloth. Do not use any type of soap on natural (aniline) leather. Wipe with a dry cloth.

3. Bonded Leathers Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer onto your cloth). Wipe with a dry cloth.

Fabric Care

Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly. Soiled areas should be cleaned based on the following cleaning code(s) found on your Palliser product. If cleaning codes are not available, contact your retailer from where you purchased the product.

• S — Vacuum frequently or brush lightly. Spot clean only using a mild water-free solvent or dry cleaning product. Pre-test small area before proceeding.
• W — Use water-based cleaning agents.
• WS — Use water-based cleaning agents or mild, water-free solvents.
• X — Vacuum or brush lightly and do not use foam or liquid cleaning agents

GENERAL

1. Modifications to the Palliser product outside of Palliser factory specifications voids warranty and the consumer does so at their own risk.
2. At Palliser’s sole discretion there is no promise to repay or replace Palliser product – only repair as per our Warranty.
3. Warranty does not apply to Palliser products that have been subjected to abuse, accident, modifications, improper handling or installation or repairs made by anyone other than an authorized Palliser representative.
4. The warranty may not apply to Palliser products where use of product has not been evenly distributed.

CAUTIONS

General

• Do not move furniture in your home without carefully wrapping the furniture, including corners and feet or the bottom of the furniture, with a protective covering. This will help avoid damage to floors and/or wall surfaces, as well as help to prevent damage to the furniture itself.
• Do not move furniture on bare hardwood floors. At all times, place the furniture on a protected area rug or protective hardwood felt pads. This will protect your hardwood floors from potential scratches.
• Do not expose leather or fabric, to ink, bleach, oily substances, fluids, body oils, strong detergents (including laundry detergent), chemicals, and sharp objects as these may cause potential damage.
• Do not expose leather or fabric, to the sun or extreme light sources as this will cause fading and potential damage.
• Do not remove your seat cushion covers for dry cleaning or separate washing. 

Safety

Use extreme caution when operating the moving mechanisms and electronic components making sure limbs and other obstructions are clear of leg rests and other moving parts before operating.

• Do not leave reclining seats in the reclining position when not in use.
• Do not allow children to play on mechanized furniture or to operate mechanisms.
• Do not stand on chairs, and do not sit on ottomans.
• Do not sit on product arms.

For further information, refer to product instruction sheets and warnings, where applicable. Failure to follow these directions could result in injury and/or damage. If you have questions, contact your authorized Palliser retailer or contact us at palliser.com