Depending on the item(s) that you purchased on Creativefurniturestore.com and the location to which the items will be delivered, different shipping methods will be provided to you. Each shipping method has its own restrictions and additional charges that might be applied to your order.
All shipping times listed on the Creativefurniturestore.com site are approximate and we always strive to adhere to them as closely as possible. However, due to the fact that delivery times may be affected by our manufacturers and/or shipping solutions providers, we cannot be held responsible in the event that your items arrive earlier or later than estimated.
Please note: more shipping time is required for residents of Oregon, Washington, Idaho, Montana, Wyoming, North Dakota, and South Dakota.
Important: Once a customer has been issued a tracking number, the order is shipped and can no longer be canceled or modified.
What is Curbside Delivery?
Curbside Delivery is also known as Threshold Delivery. This is our standard delivery method and is included when you purchase any item from us. During this shipping method, your items will arrive unassembled in their factory boxes. The freight company will deliver your items to your carport or entryway, and you will be responsible for getting them into your residence or business. Since furniture is heavy, you may require assistance from a friend or family member. If you have any questions about Curbside Delivery please give us a call at 800-345-7060.
What is White Glove Delivery?
Most furniture and select non-furniture items that qualify for White Glove Delivery include delivery inside your home, where our white glove delivery professionals will carefully unpack and inspect each item, assemble and place it in your room of choice. Please note that we are unable to unpack, assemble, or install lighting, or wall-mounted items, and certain other restrictions may apply. For your convenience, all packaging materials will be removed. We ask that you inspect your item(s) before our delivery professionals leave your home.
Item Requiring Professional Assembly & Installation:
Our delivery service for wall-mounted items, lighting, heavy mirrors, wall décor, bath vanities, and bath hardware includes bringing the package into the home, but does not include unpacking the item(s) and removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation are required. Please refer to the product details for more information. Our White Glove Delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical wiring, equipment, or wall-mounted items. Please clear the space where furniture or rugs will be placed prior to delivery. An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
We will ship UPS/FedEx whenever possible. If your order is large and/or heavy we will arrange a Standard Trucking Service. The Standard Trucking Service is a shipping method, which can be described as a "curbside delivery".
If you are ordering a very large or/and heavy item, please keep in mind that you need someone to help to move it.
You will be contacted for an appointment by the Shipping Company ahead of time so that you can plan your schedule accordingly. Shippers are expected to notify you of a delivery day, time, and service options, so you can have the appropriate help available to get your order into your home if necessary. Please note that shipping times are estimated and cannot be guaranteed. If you are not at home when the delivery was scheduled and the freight company has to return your order, a second delivery fee may apply based on the carrier.
You can also make arrangements to have your order picked up and shipped by your preferred carrier from our warehouses in Edison, New Jersey.
Some notes on shipping:
All customers are required to sign a bill of lading upon delivery. Should you notice any damage to the boxes in which your furniture was delivered, please, note the damages on the bill of lading.
Important: You MUST inspect the package at the time of delivery. If your order arrives damaged, please notate the damage to the item(s) and the box(s) in detail on the bill of lading and accept the delivery and contact us immediately. If this occurs outside of our business hours please call us on the next business day.
Creative Furniture Galleries, Inc. takes every step possible to ensure your orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 48 hours of receipt of merchandise. Items that are not damaged are subject to a 35% restocking fee and notification of return must be made no later than 48 hours after receipt of merchandise. Shipping charges are not refundable. End-user is responsible for repackaging and returning transportation. Returned items must be shipped back to Creative Furniture Inc. in their original packaging, with no signs of use, wear, or damage. Upon receipt, Creative Furniture Galleries, Inc. will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return.
At the time of delivery, buyers are responsible for the following delivery conditions:
The driver will require the customer to sign a physical inspection report and/or delivery receipt. It is critical that the customer note (in their own words) on the driver’s paperwork any damage to the box before they inspect the product and accept the shipment.
If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt, etc., the customer must note the exact description of each carton on the physical inspection report and/or delivery receipt.
Once customer notes the condition of the box(s), they should inspect the product.
If upon further inspection the customer notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of the damage witnessed.
The customer must then call Creative Furniture Galleries, Inc. customer service (848-200-7207) within 24 hours to make us aware of the situation.
In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company check.
It is the buyer’s full responsibility to thoroughly inspect an item before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, Creative Furniture Galleries, Inc. will not be responsible for any replacement or return.
Transportation for replacement orders is the sole responsibility of the buyer. Creative Furniture Galleries, Inc. will not ship a replacement unit on our account but will provide the item to the buyer at no cost to arrange their own transportation (excludes “pick up” orders or “concealed” damage orders).
If a defect is discovered and confirmed, Creative Furniture Galleries, Inc. will replace the defective part at no cost to the buyer. In the event that a suitable replacement is not available, a return will be authorized, and after the return is completed, a refund will be issued in the form of the original payment method or a company check.
For rates and transit times, please contact our shipping department.