Frequently asked questions

How can I locate a product?

If you have the product's name, simply enter it into the search box located at the top right of any page. Alternatively, you can explore the available categories using the dropdown list if you don't have a specific product in mind.

When will I be charged for my order?

Upon placing your order, your credit card institution will issue a payment authorization to Creative Furniture, resulting in a temporary hold of funds on your account. If the selected items are in stock and ready for shipment, the hold will be confirmed, and the transaction will be processed, charging your card within 2-3 business days. In the event that an item is temporarily unavailable, you will be notified and given the option to either cancel or wait for the item, and your charge will be adjusted accordingly.

Where can I view store locations and hours?

Please check our Store Locator page

What is White Glove Service?

White glove service encompasses 'Delivery + Furniture Placement + Unpacking + Assembly + Removal of Packaging Materials' in the room of your preference. However, White Glove Service does not cover: Removal and/or disposal of old furniture. Hanging on the walls or hooking up any electrical wires.

How can I confirm that you've received my order?

Upon placing your order, a confirmation page will display a summary of your transaction. You have the option to print this for your records. Additionally, an email confirmation will be promptly sent, assuming we have an accurate email address. Subsequent emails will be dispatched as your product ships, containing relevant tracking information.

When I submit credit card information online, is it secure?

Certainly! Our website ensures a secure and 100% guaranteed ordering process. We employ The Payment Solution, a leading Payment processing system that guarantees the safety of your online shopping experience. Your order details are transmitted directly to First Data servers through a secure-session encryption process. offers a fast, secure, and convenient online shopping solution.